Refund Terms

Welcome to VELXIOSPHERE. These refund terms outline the rules and procedures for refunds related to purchases made on our platform. By making a purchase, you agree to comply with these terms.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The request for a refund must be made within 14 days from the date of purchase.
• The product or service must be unused and in the same condition as when received.
• Proof of purchase must be provided (such as a receipt or order confirmation).

Non-Refundable Items

Certain items and services are exempt from being refunded, including:

• Digital products that have been downloaded or accessed.
• Gift cards or promotional discounts.
• Services that have been substantially delivered or rendered.

Refund Process

To initiate a refund, please contact our customer service team at [email protected] with your order details and reason for the refund request. Our team will evaluate your request and notify you of the approval or rejection of your refund within 5 business days.

Processing Time

If your refund is approved, the amount will be credited back to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your financial institution.

Contact Us

If you have any questions or concerns regarding our refund terms, please do not hesitate to reach out to our customer support team at [email protected].

Thank you for choosing VELXIOSPHERE. We value your satisfaction and are committed to providing you with exceptional service.